Oversee and manage all ICT related functions and ensure smooth operation of company network infrastructure.

Maintain and control computer networks and associated computing environments, including systems software, applications, and hardware configurations.

Install, configure, and maintain network devices such as switches, routers, Wi-Fi access points, and servers.

Monitor and optimize network and system performance; diagnose and resolve hardware, software, and connectivity issues in a timely manner.

Manage and maintain DHCP servers, NVR, IP cameras, attendance systems, PA systems, and access control devices.

Utilize tools such as Mikrotik and Bandwidth Manager to monitor, control, and optimize bandwidth usage and system output.

Prepare and maintain all ICT-related documentation as per Buyer Audit and Compliance requirements.

Ensure regular system and data backups, verify restorations, and maintain traceable records for all ICT assets.

Provide full ERP (CRIPTON) system support, including implementation, maintenance, and performance monitoring.

Assist and train users across HR, Store, Merchandising, Production, and Accessories modules.

Troubleshoot software and operational issues, coordinating with the ERP development team when major issues arise.

Manage daily attendance data, verify accuracy, and maintain user access privileges within the ERP system.

Ensure all ERP-related data checking, entry, and process flow are executed efficiently and on time.

Provide prompt end-user support for all hardware, software, and connectivity-related issues.

Organize and support video conferences, company profile presentations, and buyer visits requiring ICT setup.

Manage access control setup for new users (door card punch, fingerprint registration, etc.).

Handle CCTV footage retrieval, video backup, and related reporting when required.

Offer immediate ICT and networking support during emergencies or operational disruptions.

Ensure proper documentation and record-keeping of all ICT-related operations, configurations, and incident logs.